- Terms & Conditions
Terms & Conditions
At JewelBerries.com, we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to JewelBerries.com. If you have questions or concerns regarding this statement, you should contact us by sending an email to firstname.lastname@example.org
We can ship to United States, Canada, UK and Australia and some European contries at this time but on some occastions we also ship to other countries as well so please contact us if your country is not listed. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. In order to protect us against fraud, any orders with non-working phone numbers will ship to the billing address only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All orders with Free and standard shipping method will take 5 to 7 business days to process and will take 5 to 7 days to be delivered, All orders with Expedited shipping method will take 1 to 3 business days to process and will take 3 to 5 days to be delivered. (unless notified by our customer service department). All international orders will take 5 to 7 days to process and will take 9 to 14 days to be delivered depending on destination.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International customers can expect their orders within 10 to 14 days after being placed and must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. There may also be brokerage fees assessed depending on the order and carrier. Your order confirmation details only the amount collected by us, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no shipping fees will be refunded and a 30% restocking fee will apply.
You may return/exchange most new, unopened items within 3 days of delivery. All damaged merchandise MUST be reported within 24 hours of receipt or we will not accept returns or issue credit for such orders. Please notice that all rings, engraved items, nameplates, yellow and white gold jewelry, jewelry that contains precious stones such as diamonds, sapphires and etcand engraved items, DINNERWARE, FLATWARE, STEMWARE, CUTLERY OR ANY FOOD, DRINKS RELATED PRODUCTS are FINAL SALE. All returns MUST be authorized via email prior to sending. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please notice that there is a 30% restocking fee for all returns plus a ($10 for domestic and $29 for international) handling cost will be deducted from credit amount. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please notice that ring orders or any order with personalization is not cancelable after being placed. JewelBerries does not offer any type of warranty on any of its products and will not accept return or offer refund/exchange on any of its products that become damaged after being used by customer. All items being received damaged, defective or being wrong product(s) or any other issues MUST be reported to us within 24 hours after receipt or jewelberries will not accept liability on such problems.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Price Match Policy
At JewelBerries.com, We offer best prices on the web and to prove it to you, we offer 5% off our Competitors on any items you find for less. Please notice that the price match MUST be made and approved PRIOR to placing your order and we do not match prices on orders that have already placed or shipped, also please be aware that we do NOT match prices with auction sites or sites that multiple sellers can offer products such as eBay, Amazon, craigslist, etsy and etc.
Information Collection and Use
JewelBerries.com collects personally identifiable information when you request information from JewelBerries.com. On such occasions, JewelBerries.com asks for your name, email address, zip code and personal information concerning your interests, occupation, gender and other demographic information. JewelBerries.com also receives and records information from server logs from your browser including cookie information relation to pages requested and the like. This helps us better understand what our customers would like to see from us. We use this information internally regarding what our customers want and mailing of circulars and special offers from JewelBerries.com. We do not give or sell Personal Information to any other party. If at any time you do not want to receive offers and/or circulars from us. You can always remove yourself from our mailing list by sending an e-mail to contact us.
JewelBerries.com is committed to protecting the privacy of children. JewelBerries.com recommends that children under the age of 13 obtain the consent of their parent or guardian before submitting any information to JewelBerries.com.
Opt-out Email policy
We ask that you tell us when you do not wish to receive periodic emails from us. We will only send email for customer service purposes and to those visitors who have indicated that they wish to receive other types of email from us. If at any time you wish to stop receiving email from us, you can always remove your name from our mailing list by sending an email to contact us stating that you wish to unsubscribe.
Scope of Policy
This policy applies to JewelBerries.com's treatment of personally identifiable information that JewelBerries.com collects through JewelBerries.com's site and when you use JewelBerries.com's services. This policy does not apply to practices of companies whose sites may be linked to JewelBerries.com. For access to the privacy policies of such linked sites please refer to the information provided by such sites at their home pages. Also see below under the heading "Hypertext Links".
Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used. Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.
Modifications to this Policy
JewelBerries.com may make modifications or amendments to this policy from time to time. In the event that such changes alter how JewelBerries.com gathers, processes, uses or discloses your personally identifiable information, JewelBerries.com will post such changes on our site.
JewelBerries.com, its suppliers, licensors, or the original creators of all materials on the JewelBerries.com Web site own all copyrightable subject matter on this Web site and all trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of JewelBerries.com and/or such other parties. No license to or right in any such copyrights, trademarks, patents, proprietary information, technologies, products processes and other proprietary rights of JewelBerries.com and/or other parties is granted to or conferred upon you. In addition, direct linking, deep linking, framing, page-jacking, metatagging, and using a robot, spider, or automated device of any kind to monitor or copy our Web site is strictly prohibited.
Notwithstanding the foregoing, JewelBerries.com hereby authorizes you only to copy the content herein solely for your personal and private use in learning about, evaluating, or acquiring JewelBerries.com products. Except where expressly noted, no other permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this site. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Any other use of materials on this site, including reproduction for purposes other than those expressly permitted above, modification, distribution, or republication, without prior written permission of JewelBerries.com is strictly prohibited. Any copy made by you as permitted above must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other Web site or in any environment of networked computers is prohibited.
Your Acceptance of these Terms